Skip to main contentI’m unable to log in to the PORTAL
If you’re unable to log in to the PORTAL, please try the following solutions:
- Ensure your email address and password are correct
- Double-check for any extra spaces and check that CAPS LOCKS is off
- Clear your browser cache and cookies
- Reset your password by clicking on “Forgot your password?”
If you’re still unable to log in, please contact support.
Some bookings are failing
Failed bookings can be caused by a variety of reasons. Here are the most common ones:
- Incorrect configurations: the device may not be configured correctly in the PORTAL. Double-check your device configuration and venue settings.
- Service outages: there may be a service outage with your dispatch system.
- No internet connection: sometimes, your device may lost connection to the internet and therefore create failed trips. Try resetting your device or moving it so it has a stronger connection.
