Welcome 👋
Guests and passengers use Taxi Butler’s technology to book taxis from venues like hotels, bars, and restaurants — either with the help of staff or with self-service devices. Access legal documents, frequently asked questions, or contact us about a booking.
Legal documents
Access legal documents for passengers.
Contact support
Contact our support team about a booking.
Frequently asked questions
What should I do if I’ve left something in the taxi?
What should I do if I’ve left something in the taxi?
If you’ve lost an item, please reach out directly to the transportation provider. They can help locate the vehicle and assist you with recovering your belongings.
How do I report an issue or complaint about the driver?
How do I report an issue or complaint about the driver?
For any concerns or complaints regarding the driver, please contact the transportation provider who manages driver-related matters.
What happens if the taxi doesn’t arrive on time or doesn’t show up at all?
What happens if the taxi doesn’t arrive on time or doesn’t show up at all?
If your taxi is late or hasn’t arrived, the transportation provider will have the most up-to-date information and can assist you.
What can I do if the driver took an unusual route or if I believe I was overcharged?
What can I do if the driver took an unusual route or if I believe I was overcharged?
If you feel the route taken was unusual or the fare was incorrect, please raise these concerns directly with the transportation provider
How can I confirm that my taxi booking was successful?
How can I confirm that my taxi booking was successful?
Most venues can confirm your booking for you. Otherwise, the transportation provider will have the details and can assist with confirmation.
Can I track my taxi’s location on my phone?
Can I track my taxi’s location on my phone?
Tracking availability depends on the transportation provider. Some offer SMS updates or online tracking — please check with them for options.
How can I contact the transportation provider?
How can I contact the transportation provider?
You can easily contact your transportation provider using the Mobile Booking Tracker. Just scan the QR code found on your printed ticket, on the screen, or in the SMS you received to track your taxi.
- Press on the menu icon in the top left of the page
- Then press on the
Transportation providerT&Cs menu item - A page will open the transportation provider’s contact information