You should contact the transportation provider or ride booking platform directly for most of your questions. For questions about the Taxi Butler service or the service fee, you can contact our support.
Frequently asked questions
How can I contact the transportation provider or ride booking platform?
How can I contact the transportation provider or ride booking platform?
You can easily contact your transportation provider or ride booking platform using the Mobile Booking Tracker. Just scan the QR code found on your printed ticket, on the screen, or in the SMS you received to track your ride.
- Press on the menu icon in the top left of the page
- Then press on the
Transportation providerorRide booking platformT&Cs menu item - A page will open the transportation provider’s or ride booking platform’s contact information
How can I access the legal documents for passengers?
How can I access the legal documents for passengers?
You can easily find the legal documents that govern the use of our services to book rides with transportation providers or ride booking platform from venues here.Please use the button on the top right of the page to navigate to the legal documents that apply in your region.
I have a question about the service fee
I have a question about the service fee
If you have a question about the service fee, please contact our support directly.
I have a question about the Taxi Butler service
I have a question about the Taxi Butler service
If you have a question about the Taxi Butler service or device, please contact our support directly.
What should I do if I’ve left something in the vehicle?
What should I do if I’ve left something in the vehicle?
If you lost or forgot an item in the vehicle, please contact the transportation provider, they will be able to assist you.
Why does my bank statement show a currency conversion charge?
Why does my bank statement show a currency conversion charge?
You pay for your ride in the local currency of the place you booked from. If your card is held in another currency, your bank or card issuer converts the amount and may apply its own conversion charge. Your statement shows that charge next to the exchange rate they used.That charge comes from your bank and goes to your bank. Taxi Butler receives no part of it, so it sits outside the price you see on the device. The fare and any fees shown before you confirm are the full amounts we charge.For the exact rate and charge that apply to payments abroad, your bank can confirm them for you.
How do I report an issue or complaint about the driver?
How do I report an issue or complaint about the driver?
To report an issue or complaint about the service or driver, please contact the transportation provider, they will be able to assist you.
What happens if the driver doesn’t arrive on time or doesn’t show up at all?
What happens if the driver doesn’t arrive on time or doesn’t show up at all?
If your driver is late or hasn’t arrived, please contact the transportation provider, they will be able to assist you.
What can I do if the driver took an unusual route or if I believe I was overcharged?
What can I do if the driver took an unusual route or if I believe I was overcharged?
If you feel the route taken was unusual or the fare was incorrect, please contact the transportation provider, they will be able to assist you.
Legal documents
Access legal documents for passengers.