You should contact the transportation provider directly for most of your questions. For questions about the Taxi Butler service or the service fee, you can contact our support.
Frequently asked questions
How can I contact the transportation provider?
How can I contact the transportation provider?
You can easily contact your transportation provider using the Mobile Booking Tracker. Just scan the QR code found on your printed ticket, on the screen, or in the SMS you received to track your taxi.
- Press on the menu icon in the top left of the page
- Then press on the
Transportation provider
T&Cs menu item - A page will open the transportation provider’s contact information
How can I access the legal documents for passengers?
How can I access the legal documents for passengers?
You can easily find the legal documents that govern the use of our services to book taxi rides with transportation providers from venues here.Please use the button on the top right of the page to navigate to the legal documents that apply in your region.
I have a question about the service fee
I have a question about the service fee
If you have a question about the service fee, please contact our support directly.
I have a question about the Taxi Butler service
I have a question about the Taxi Butler service
If you have a question about the Taxi Butler service or device, please contact our support directly.
What should I do if I’ve left something in the taxi?
What should I do if I’ve left something in the taxi?
If you lost or forgot an item in your taxi, please contact the transportation provider, they will be able to assist you.
How do I report an issue or complaint about the driver?
How do I report an issue or complaint about the driver?
To report an issue or complaint about the taxi service or driver, please contact the transportation provider, they will be able to assist you.
What happens if the taxi doesn’t arrive on time or doesn’t show up at all?
What happens if the taxi doesn’t arrive on time or doesn’t show up at all?
If your taxi is late or hasn’t arrived, please contact the transportation provider, they will be able to assist you.
What can I do if the driver took an unusual route or if I believe I was overcharged?
What can I do if the driver took an unusual route or if I believe I was overcharged?
If you feel the route taken was unusual or the fare was incorrect, please contact the transportation provider, they will be able to assist you.