> ## Documentation Index
> Fetch the complete documentation index at: https://docs.taxibutler.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Understanding & using the Bookings page

> The Bookings page provides information specifically about each of your bookings.

<img src="https://mintcdn.com/taxibutler/QZxlk2Jc0WnXqcVU/images/tb-docs-portal-bookings.png?fit=max&auto=format&n=QZxlk2Jc0WnXqcVU&q=85&s=e9fed1ab80e28ded810f0a38289da1f2" alt="Tb Docs Portal Bookings Pn" width="1056" height="674" data-path="images/tb-docs-portal-bookings.png" />

The [Bookings](/fleets/portal/pages/bookings) page lists all bookings processed on Taxi Butler devices & technology.

**The Bookings table includes various data and properties listed below.**

<ParamField path="Venue name">
  The name of the location where the device is installed.
</ParamField>

<ParamField path="Device ID">
  A unique identifier assigned to the Taxi Butler device installed at the venue.
</ParamField>

<ParamField path="Street">
  The street address of the venue.
</ParamField>

<ParamField path="City">
  The city in which the venue is located.
</ParamField>

<ParamField path="Order time">
  The exact time when the booking was made on the device.
</ParamField>

<ParamField path="Pickup time">
  The actual time when the taxi has picked-up the passenger.
</ParamField>

<ParamField path="Display 1 and Display 2">
  Custom messages or information shown on the device's display screens during the booking process.
</ParamField>

<ParamField path="Booking status">
  Indicates the current state of the booking. [See full list of booking statuses here](/fleets/portal/pages/bookings#booking-statutes).
</ParamField>

<ParamField path="Message">
  Any note regarding the booking, typically contains information about the booking status.
</ParamField>

You can filter bookings by status using the dropdowns at the top of the page and by date by using the datepicker.

## Booking statuses

Bookings made on Taxi Butler devices are assigned a specific status depending on the current stage or condition of a booking in its lifecycle. It is used to track and communicate what has happened — or is happening — with a particular booking. You can find a list of booking statuses and their meanings below.

| **Lifecycle stage** | **Status**              | **Description**                                                                                                                             |
| ------------------- | :---------------------- | :------------------------------------------------------------------------------------------------------------------------------------------ |
| Requested           | **Planned / Reserved**  | A booking is scheduled for a future time and date. Otherwise known as: Future Booking, Scheduled Booking or Pre-Booking.                    |
| Requested           | **Requested**           | A taxi has been requested by a Taxi Butler. A driver has not yet accepted the booking.                                                      |
| Active              | **Driving to pick-up**  | The taxi is on its way to the venue. The driver has accepted the booking.                                                                   |
| Active              | **Arrived at pick-up**  | The taxi has arrived at the pick-up location to collect the passenger.                                                                      |
| Completed           | **Completed**           | The taxi has dropped off the passenger at their destination. Otherwise known as "Successful Booking".                                       |
| Cancelled           | **Cancelled**           | The booking has been cancelled, usually on the device or in the PORTAL.                                                                     |
| Cancelled           | **Cancelled by driver** | The booking has been cancelled by the driver.                                                                                               |
| Cancelled           | **Car not available**   | The booking has been cancelled as there were no cars or taxis available to service the request.                                             |
| Failed              | **Failed booking**      | The booking has failed for technical or miscellaneous reasons. You can [troubleshoot failed bookings here](/fleets/portal/troubleshooting). |